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class="category dropdown-item">Company News</a> <a href="/blog/term/technology-strategy" class="category dropdown-item">Technology Strategy</a> </div> </div> <div class="row index-wrap"> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="A technology partnership being agreed " src=""> <div class="position-relative"> <span class="pill-wrap color-blue3">Company News</span> <h3 class="color3">Forfusion expands its Digital Workspace portfolio partnering with Login VSI</h3> <p class="excerpt">Forfusion expands its Digital Workspace portfolio partnering with Login VSI</p> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/login-vsi-partnership">Read article</a></p> </div> </div> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="A business partnership being agreed" src="/files/cms_form_value/image_path/8449/CmsFormValue_60ae286af1115.jpeg"> <div class="position-relative"> <span class="pill-wrap color-blue3">Company News</span> <h3 class="color3">Forfusion partners with cloud contact centre specialist BrightCloud Group </h3> <p class="excerpt">Forfusion is pleased to announce its strategic partnership with BrightCloud Group.</p> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/strategic-partnership-brightcloud-group">Read article</a></p> </div> </div> <div class="clearfix hidden-xs"></div> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="Colleagues discussing Customer Experience Management" src="/files/cms_form_value/image_path/8388/CmsFormValue_60ab7eb89448d.jpeg"> <div class="position-relative"> <span class="pill-wrap color-blue3">Insight</span> <h3 class="color3">What is Customer Experience Management?</h3> <p class="excerpt">Learn more about Customer Experience Management (CEM or CXM), from the definition of what it is, to what it includes and how to measure its success.</p> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/what-is-customer-experience-management">Read article</a></p> </div> </div> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="Digital Workplace Technology | Forfusion Examines the Modern-Day Flexible Working Environment" src="/files/cms_form_value/image_path/3227/CmsFormValue_5b7ad78dd7671.jpeg"> <div class="position-relative"> <span class="pill-wrap color-blue3">Digital Workplace</span> <span class="author-date color-blue2 block-xs">By Steven Forrest</span> <h3 class="color3">A Smart Working Guide: A Real Life Experience</h3> <p class="excerpt">Forfusion examines the modern-day flexible working environment, the challenges and benefits of the digital workplace and how to work smarter.</p> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/a-smart-working-guide-a-real-life-experience">Read article</a></p> </div> </div> <div class="clearfix hidden-xs"></div> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="Fitness session for mental wellbeing" src="/files/cms_form_value/image_path/5758/CmsFormValue_5f6b2a03546f6.jpeg"> <div class="position-relative"> <span class="pill-wrap color-blue3">Insight</span> <span class="author-date color-blue2 block-xs">By Steven Forrest</span> <h3 class="color3">Fiona Inglis - Transforming Business, Career and Lifestyle.</h3> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/fiona-inglis-transforming-business-career-and-lifestyle">Read article</a></p> </div> </div> <div class="col-sm-6 blog-card card-link" data-aos="fade-up" data-aos-duration="750"> <img class="img-responsive" alt="Smart door lock" src="/files/cms_form_value/image_path/5058/CmsFormValue_5db97e3688fac.jpeg"> <div class="position-relative"> <span class="pill-wrap color-blue3">Insight</span> <span class="author-date color-blue2 block-xs">By Ian Musgrave</span> <h3 class="color3">5 Tech Trends That Will Improve Your Business’s Productivity in 2020</h3> <p class="button-wrap"><a class="btn-arrow center-xs" href="/blog/5-tech-trends-that-will-improve-your-businesss-productivity-in-2020">Read article</a></p> </div> </div> </div> <div class="pagination"> <div class="row"> <div class="col-xs-1"> <span class="prev white-circle disabled"><i class="icon-arrow-left color1"></i></span> </div> <div class="col-xs-10 text-center"> <span class="numbers"> <span class="current number white-circle">1</span><span class="number white-circle"><a href="/blog/archives/page:2?utm_medium=301&utm_source=direct&utm_campaign=insights%2Fblog">2</a></span><span class="number white-circle"><a href="/blog/archives/page:3?utm_medium=301&utm_source=direct&utm_campaign=insights%2Fblog">3</a></span> </span> </div> <div class="col-xs-1 text-right"> <span class="next white-circle float-right"><a href="/blog/archives/page:2?utm_medium=301&utm_source=direct&utm_campaign=insights%2Fblog" rel="next"><i class="icon-arrow-right color1"></i></a></span> </div> </div> </div> </div> </div> </section> <section id="cms-element-2332" class="cms-element cta cta-book-consultation bg-color-white"> <div class="container"> <div class="cta-wrap bg-color-blue3 bg-img-blue1 text-center color-white"> <div class="row"> <div class="col-sm-6 col-sm-offset-3 col-md-12 col-md-offset-0"> <p class="color-white">Arrange your 30-minute consultation</p> <h2>Transform your business today</h2> <a class="btn-primary" href="#control-open-form-booking">Book a consultation</a> </div> </div> </div> </div> </section></div>', 'scripts_for_layout' => '<script type="text/javascript" src="/Tinymce/js/wysiwyg.js?1606470239"></script>' ) $themeSettings = array( 'css' => array( 'columnFull' => 'span12', 'columnLeft' => 'span8', 'columnRight' => 'span4', 'container' => 'container-fluid', 'dashboardFull' => 'span12', 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'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array( 'order' => 'Node.lft', 'nodes_per_page' => (int) 25 ) ), 'landing-page' => array( 'Type' => array( 'id' => '9', 'title' => 'Landing Page', 'alias' => 'landing-page', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '2', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => 'cms_nodes_per_page=25', 'plugin' => null, 'updated' => '2020-11-17 09:26:47', 'updated_by' => '1', 'created' => '2018-05-21 18:05:38', 'created_by' => '1', 'index_type' => '' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'CmsFormSection' => array(), 'Vocabulary' => array(), 'Params' => array( 'cms_nodes_per_page' => (int) 25 ) ), 'industries' => array( 'Type' => array( 'id' => '10', 'title' => 'Industries', 'alias' => 'industries', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '0', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => 'order=Node.lft', 'plugin' => null, 'updated' => '2020-11-16 14:34:26', 'updated_by' => '1', 'created' => '2019-04-12 10:47:50', 'created_by' => '1', 'index_type' => 'sortable' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array( 'order' => 'Node.lft' ) ), 'case-studies' => array( 'Type' => array( 'id' => '11', 'title' => 'Case Studies', 'alias' => 'case-studies', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '0', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => 'order=Node.publish_start DESC nodes_per_page=6 cms_nodes_per_page=25', 'plugin' => null, 'updated' => '2020-11-28 18:57:44', 'updated_by' => '6', 'created' => '2019-04-12 10:48:19', 'created_by' => '1', 'index_type' => '' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '6', 'role_id' => '4', 'username' => '', 'name' => 'Steve Forrest', 'first_name' => 'Steve', 'last_name' => 'Forrest', 'email' => 'steven.forrest@forfusion.com', 'website' => null, 'activation_key' => 'f97da3e3e3567922b5fe1e91ed9405d4', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-06-01 11:46:00', 'updated_by' => '2', 'created' => '2018-06-01 09:18:54', 'timezone' => '0', 'created_by' => '2' ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array( 'order' => 'Node.publish_start DESC', 'nodes_per_page' => (int) 6, 'cms_nodes_per_page' => (int) 25 ) ), 'white-papers' => array( 'Type' => array( 'id' => '12', 'title' => 'White Papers', 'alias' => 'white-papers', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '0', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => 'cms_nodes_per_page=25', 'plugin' => null, 'updated' => '2020-11-17 09:38:15', 'updated_by' => '1', 'created' => '2019-04-12 10:48:34', 'created_by' => '1', 'index_type' => '' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array( 'cms_nodes_per_page' => (int) 25 ) ), 'guides' => array( 'Type' => array( 'id' => '13', 'title' => 'Guides', 'alias' => 'guides', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '2', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => 'cms_nodes_per_page=25', 'plugin' => null, 'updated' => '2020-11-17 09:38:04', 'updated_by' => '1', 'created' => '2020-09-18 14:28:48', 'created_by' => '1', 'index_type' => '' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array( 'cms_nodes_per_page' => (int) 25 ) ), 'policies-statements' => array( 'Type' => array( 'id' => '14', 'title' => 'Policies Statements', 'alias' => 'policies-statements', 'description' => '', 'format_show_author' => false, 'format_show_date' => false, 'format_use_wysiwyg' => false, 'comment_status' => '2', 'comment_approve' => false, 'comment_spam_protection' => false, 'comment_captcha' => false, 'params' => '', 'plugin' => null, 'updated' => '2020-11-16 15:03:51', 'updated_by' => '16', 'created' => '2020-09-23 10:36:01', 'created_by' => '1', 'index_type' => '' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '16', 'role_id' => '4', 'username' => '', 'name' => 'Natasha Kapur', 'first_name' => 'Natasha', 'last_name' => 'Kapur', 'email' => 'natasha@precept.co.uk', 'website' => null, 'activation_key' => '38f6bcc5bafb02a444b90fb8447dc9bc', 'image' => null, 'bio' => null, 'status' => '3', 'updated' => '2021-02-22 10:27:52', 'updated_by' => '1', 'created' => '2020-09-04 09:47:35', 'timezone' => '0', 'created_by' => '1' ), 'CmsFormSection' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ), 'Vocabulary' => array(), 'Params' => array() ) ) $menus_for_layout = array( 'main' => array( 'Menu' => array( 'id' => '1', 'title' => 'Main', 'alias' => 'main', 'class' => '', 'description' => '', 'status' => '1', 'weight' => null, 'link_count' => '17', 'params' => '', 'publish_start' => null, 'publish_end' => null, 'updated' => '2018-05-04 09:30:25', 'updated_by' => '1', 'created' => '2018-05-04 09:30:25', 'created_by' => '1' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'Params' => array(), 'threaded' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ), (int) 3 => array( [maximum depth reached] ), (int) 4 => array( [maximum depth reached] ), (int) 5 => array( [maximum depth reached] ) ) ), 'knowledge' => array( 'Menu' => array( 'id' => '4', 'title' => 'Knowledge', 'alias' => 'knowledge', 'class' => '', 'description' => '', 'status' => '1', 'weight' => null, 'link_count' => '3', 'params' => '', 'publish_start' => null, 'publish_end' => null, 'updated' => '2020-09-22 12:21:59', 'updated_by' => '1', 'created' => '2020-09-22 12:21:59', 'created_by' => '1' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'Params' => array(), 'threaded' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ) ) ), 'industries' => array( 'Menu' => array( 'id' => '5', 'title' => 'Industries', 'alias' => 'Industries', 'class' => '', 'description' => '', 'status' => '1', 'weight' => null, 'link_count' => '4', 'params' => '', 'publish_start' => null, 'publish_end' => null, 'updated' => '2020-09-22 13:43:58', 'updated_by' => '1', 'created' => '2020-09-22 13:43:58', 'created_by' => '1' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'Params' => array(), 'threaded' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ), (int) 3 => array( [maximum depth reached] ) ) ), 'company' => array( 'Menu' => array( 'id' => '6', 'title' => 'Company', 'alias' => 'company', 'class' => '', 'description' => '', 'status' => '1', 'weight' => null, 'link_count' => '5', 'params' => '', 'publish_start' => null, 'publish_end' => null, 'updated' => '2020-09-22 13:49:16', 'updated_by' => '1', 'created' => '2020-09-22 13:49:16', 'created_by' => '1' ), 'TrackableCreator' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'TrackableUpdater' => array( 'password' => '*****', 'id' => '1', 'role_id' => '1', 'username' => 'PaulPrecept', 'name' => 'PaulPrecept', 'first_name' => '', 'last_name' => '', 'email' => 'paul@precept.co.uk', 'website' => null, 'activation_key' => 'a98cd5ca68162fc76db9b9d0b1291775', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2018-05-04 09:17:41', 'updated_by' => null, 'created' => '2016-10-12 16:25:43', 'timezone' => '0', 'created_by' => null ), 'Params' => array(), 'threaded' => array( (int) 0 => array( [maximum depth reached] ), (int) 1 => array( [maximum depth reached] ), (int) 2 => array( [maximum depth reached] ), (int) 3 => array( [maximum depth 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Workspace portfolio partnering with Login VSI', 'slug' => 'login-vsi-partnership', 'body' => '', 'excerpt' => 'Forfusion expands its Digital Workspace portfolio partnering with Login VSI', 'status' => '1', 'mime_type' => null, 'comment_status' => '1', 'comment_count' => '0', 'promote' => false, 'path' => '/blog/login-vsi-partnership', 'terms' => '{"8":"company-news"}', 'sticky' => false, 'lft' => '161', 'rght' => '162', 'visibility_roles' => '', 'type' => 'blog', 'publish_start' => '2021-06-15 12:17:00', 'publish_end' => null, 'updated' => '2021-06-15 13:26:06', 'updated_by' => '17', 'created' => '2021-06-11 12:21:22', 'created_by' => '1', 'author_id' => '0', 'is_leadership_team' => '0', 'plain_text_content' => ' Forfusion expands its Digital Workspace portfolio partnering with Login VSI ExpertiseServicesInsightsCase StudiesContactSearch Expertise CollaborationIntelligent WorkspaceEnterprise NetworkingData Centre & CloudSecure WorkplaceServices Consulting ServicesTechnical ServicesProject ServicesManaged ServicesInsights GuidesWhite PapersCase StudiesContactSearch HomeBlogForfusion expands its Digital Workspace portfolio partnering with Login VSI Company News Forfusion expands its Digital Workspace portfolio partnering with Login VSI 15.06.21 Book Consultation Simply enter your details below and we’ll contact you to arrange your free 30 minute consultation. Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now Forfusion is pleased to announce its technology partnership with Login VSI. This strategic alliance complements Forfusion’s overarching approach to leading with risk mitigation and technology road mapping. Bringing together two forward thinking companies with synergies that enable organisations to improve and optimise efficiencies through assessment and continuous testing. Forfusion’s team are experts in strategic analysis with highly experienced and accredited personnel, spanning numerous technology pillars, always with business drivers, budget, and security in mind. Security, compliance, risk mitigation and determining solution suitability underpins everything we do. By partnering with Login VSI Forfusion are now able to procure and implement the only solution in the market guaranteed to maximise the end-user experience (EUX) in digital workspaces such as Citrix. Login VSI enables organisations to reduce risk and ensure business continuity by safeguarding application and desktop performance. Using synthetic users to automatically test and validate the impact of change in physical, virtual and cloud-based workspaces. The flagship product, Login Enterprise integrates application compatibility testing, load testing, as well as performance and availability testing into a single platform. “Partnering with Login VSI has allowed us to strengthen our customer experience and auditing approach, which we take with every customer so we can fully understand their current digital strategy whether they are looking to successfully deploy or refresh a remote desktop solution” comments Steven Forrest, Forfusion CEO. “As Virtual Desktop Infrastructure (VDI) and migration to cloud increases in popularity, testing of a scaled up remote infrastructure is critical to ensure we maximise the end user experience”. The future of the partnership – Forfusion and Login VSI have collaborated on some great toolkit resources, demo’s and an on-demand webinar to help enterprises understand how Login Enterprise works and if it’s the right technology to implement in their organisation. This partnership has been recently proven with the engagement of one of the largest IT component vendors in the world. A free 14-day trial is currently on offer so organisations can see the software in action. Forfusion has a proven track record in assessing infrastructure and application state and developing long term complex strategic road maps aligning with business drivers and serving as an extension to customer technical and commercial teams. Login VSI has long been at the centre of the end-user computing (EUC) market. Vendors and enterprises alike use Login VSI to evaluate the performance of EUC technologies like Citrix Virtual Apps and Desktops, For more information about Forfusion and Login VSI please visit: www.forfusion.com/login-enterprise Share article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now FORFUSION PARTNERS WITH CLOUD CONTACT CENTRE SPECIALIST BRIGHTCLOUD GROUP TO HELP COMPANIES WITH THEIR JOURNEY TO CLOUD Forfusion is pleased to announce its strategic partnership with BrightCloud Group. This partnership brings together two innovative companies, focusing on empowering enterprises to plan for the future and mitigate risk through secure collaboration in the cloud, optimising business performance through the application of market-leading technologies. Forfusion team members are experts in digital transformation with highly skilled engineers and consultants, accredited with specialisations covering collaboration, intelligent workspace, enterprise networking, data centre and cloud, underpinned with workplace security. BrightCloud Group brings to the strategic partnership specialist skills, with proven Customer Experience (CX) and Contact Centre solutions (CC), spanning multiple sectors, and vertical markets. “Partnering with BrightCloud Group means we’re able to give our customers choice, supporting the inevitable migration to cloud, in a secure easy to manage way. Cloud has suddenly been brought to the forefront for many organisations, and across every technology pillar, with businesses working from anywhere since spring last year. Many customers will continue to leverage the cloud, some in hybrid form,” comments Steven Forrest, Forfusion CEO. “We believe that our strategic alliance will truly benefit customers by accelerating their journey to the cloud at a pace that algins with their needs”. Alex Morrison, BrightCloud Group CEO comments: “BrightCloud Group and Forfusion have an incredible like-minded approach, ranging from business mind-set to our vision of enabling organisations to achieve a friction-free, future-facing, secure and reliable digital journey. Our specialism in Customer Experience and Contact Centre and our Cisco Webex Contact Center Accreditation, means we are at the heart of the very current conversations around cloud migration and are able to drive those strategies that take customers to a cloud future. Our BCSquared Cloud Platform, built around the Webex portfolio means we are able to do that now”. Planning for the future - Forfusion and BrightCloud Group are currently offering consultative cloud migration solutions focusing on a hybrid and cloud managed Cisco Webex Contact Center Solution that can fully integrate with Microsoft Teams and other conferencing platforms. Forfusion holds an innovation award for designing, deploying and supporting, secure, software-defined networks and data centres, specialising in hybrid and public cloud integration, supported by BrightCloud Group the leading specialist in the contact centre industry, designing, deploying and supporting innovative world-class contact centres for clients across Europe. For more information please visit: www.forfusion.com or brightcloudgroup.global. Share article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Insight What is Customer Experience Management? 24.05.21 Book Consultation Simply enter your details below and we’ll contact you to arrange your free 30 minute consultation. Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now Customer experience management (CEM or CXM) is the high-level term used to provide a view of a customer\'s journey and interactions with a supplier organisation. This can be the purchasing process from pre-sales to implementation and then into day two support which is especially important when a Managed Service Provider (MSP) is providing a managed service for a contracted period. What Customer Experience Includes Customer experience includes all of the aspects and touchpoints where customers interact with their suppliers. This, for an MSP, could be focussed on areas around proof of concepts (POCs), pilots, pre-sales activities, design, quoting and then the day two service features like ease of use, dependability and reliability. There needs to be a common culture for how the MSP employees focus their separate decisions to shape the customer experience. This means that there has to be a strategic guide to how the employees consistently focus on customer interactions. This can be highlighted in large volume, fast food retailers who have, for many years, used employee handbooks for customer facing staff to drive consistent behaviours as part of the culture. MSPs serve their customers by solving a business need; a good experience is not necessarily an exhilarating one, but one that is trouble-free and therefore provides the completion of solving that need for the customer. MSPs, as mentioned previously, exist to undertake tasks that the customer organisation chooses not to do for themselves. Pairing the relevant MSP and customer contacts for operations, technical staff and commercial (Sales with Purchasing), providing direct communication to the people who can answer questions knowledgeably is a key benefit. At each touchpoint, the gap between customer expectations and experience spells the difference between customer delight and something less. Customer expectations are based on their previous experiences with an MSP\'s offerings. Customers instinctively compare each new experience, positive or otherwise, with their previous ones and judge them. These expectations will be shaped by what is happening in the wider world through the prevailing market conditions, what competitors are doing, innovative changes to the market and the customer\'s mindset. There needs to be a focus on both routine and large projects to make all Customer experiences pleasant and efficient; checking a price, getting a question answered, or placing a large value order. There requires having a plan and process for when dissatisfaction and/or complaints are logged; planned communication can overcome it and maintain a constructive relationship. Tracking Customer Experience is generally undertaken in 3 ways: Past Patterns - This captures a recent experience and is normally triggered when a piece of work, i.e., a Project, is completed. This is generally in the format of a standard survey relating specifically to the activity that has just been completed. Present Patterns - This is a method for tracking the current relationship and highlighting experience issues whilst identifying possible future opportunities. These can be part of Quarterly Business Reviews or in feedback from surveys. Potential Patterns - This is an interview-based action that discovers the sentiment of the customer and their propensity to continue working with the supplier on future opportunities. These are very focussed, tailored to the nature of the customer relationship and driven from a specific situation. When responses are gathered, it will become clear which experiences are critical to overall satisfaction. This will become strategically important to classify customers to focus on business performance improvements. Happy customers - The results in this category would demonstrate consistency in behaviour and the relationship. Growth customers - Customers in this category demonstrate both consistency and a desire to undertake further projects with the MSP. At-Risk customers - Customers in this category will still have some consistency, but the relationship may indicate a lack of desire to place further business with the MSP. They require immediate action to bring the relationship to a better standing. Dangling customers - This could indicate customers who have had a poor experience, not looking to renew or reduce the scope of their business with the MSP. A critical decision needs to be made whether there is a rescue plan or that the relationship demises. Customer experience works when it is a strategic priority within the MSP and the processes, systems and structure are aligned. To drive this within the culture of the MSP, senior staff utilising the customer experience data to make business-critical decisions will be observed by employees who will ensure that their own decisions are conditioned by that awareness Customer Success Customer success management is a long-term, scientifically engineered and professionally directed business strategy for maximising customer and company sustainable proven profitability. Following the sales process, the main mission for the supplier is to ensure that customers find immediate value from the MSP service and continually see results. Modern MSPs invest in a customer success (CS) strategy to: Business Focus- Learn more about each customer’s goals through their business drivers and understanding how the customer measures their own performance and success. Relationship Management- Develop a deeper relationship. Ongoing Development- Work with them to ensure they thrive. Several activities are needed to ensure that the focus is on repeatable outcomes and not leaving the engagements down to the quality of the people involved, as this may vary. These activities may vary based upon the complexity of the engagement and how much revenue may be generated from each engagement. Segmenting customers is an important lens for judging the level of engagement and time commitment. This is to be able to focus on achieving the required Contractual level of service and the desired level of experience perceived to be needed to maintain a longer-term relationship. One of the simplest and most effective things that suppliers can do to ensure customers are on the path towards success and know what to expect along the way is by having a structure of engagement. This engagement structure can be broken into three main elements of telling them, working with them and getting feedback from them on how well it worked: Manage Expectations – Setting the correct expectations with customers during onboarding by providing them with a milestone plan for each month as a customer and what the major Success Milestones are—this helps to reduce any anxiety, buyer regret, and to build trust. Establish Joint workflow - Provide the Customer with an activity list of who will be doing what and when. This demonstrates that when both companies work together, the goals will be achieved. Customer Testament - Success Milestones provide an opportunity to provide feedback on the experiences. They are setting an expectation that on meeting a milestone, the customer will be surveyed to provide a testimonial or interviewed for a case study. Issue Resolution There needs to be a feedback loop and escalation path for both organisations to review performance and highlight when optimal performance is not being achieved. The advice is to have regular reviews and for both organisations to be open and honest about achievable performance goals. The adjustment and fine-tuning of deadlines will lead to greater trust and reliance upon the relationship. Measuring Customer Success There are two types of measurement that must happen in an organisation focussed on Customer Success Management: Customer Performance and Supplier Performance. A common measure in Customer Success is a financial metric called Net Revenue Retention (NRR), and a Customer Success specific metric that is pertinent is Success Vector. The Success Vector is a balanced subjective measure based on whether the customer has the tools, investment, and desire to want to be successful. This is then proven out by the customer meeting their milestone objectives and continuing to work with the supplier collaboratively. Quite simply, is the customer invested in these behaviours and demonstrating a continual adherence to the milestones that they commit to. Renewals and service extension/ expansion targets must be aligned with customer success; otherwise, the forecast revenue will not be dependable. When NRR goals are achieved in line with the milestone, but the Success Vector is deviating or decreasing, it can highlight where revenue targets were met at the expense of customer success. Software and Tooling Defining measurements in line with customer segmentation is more pertinent than just buying a ready-built software tool and using it in a vanilla deployment. Approaching it in this way allows for the supplier to learn through experience and make improvements over time to the system and method of use. Using software and automation is a key enabler when a supplier wishes to scale their deployments with many customers and generate repeatable and meaningful data to drive the pervasiveness of this approach within the culture. The obvious benefit of standard measures and reliable data enables confidence in data modelling and forecasting. Customer Success Management is context-sensitive, and there needs to be an accurate record of the subjective experiences of the customer as well as the recording of objective data. For example, the Customer may have deployed two different types of collaboration Software; one looks highly utilised as the licenses are deployed during the standard build of laptops through IT; however, the other is primarily used by the customer’s staff as this has been culturally integrated by a preference for a feature. Customer Success Management is not a technology-centric initiative; it requires an understanding of what Customer Success is, how Customer Success Management is the orchestration of Customer Success, and what all that means in the context of customers. Technology can enable you to perform Customer Success Management activities in a predictable, defined, and scalable manner. Share article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now At Forfusion, we’ve been talking about working smarter. We’ve been having discussions for a long time about flexible and remote working, managing people remotely and leading when not physically present. So have a lot of people. I believe, if implemented correctly, a smarter working ethos is not just better for business, it’s better for society as a whole. Over the last few years, I’ve been experimenting with smarter working, both at home and abroad (it\'s a tough job - but someone\'s got to do it!). I’m hoping that this experiment will provoke discussion and debate around how technology - or lack of it - is changing the nature of how we work, even more so with recent and unplanned changes we’ve all had to make as a direct result of COVID-19. It has brought about an accelerated move to the cloud whether working remotely or not; in turn making securing your environment easier than ever before, and now offering seamless end-to-end management, control and visibility, all from the cloud. In 2016 I spent a month in the South of France; I had a semi-permanent base and a full complement of tools, including two MacBooks, an iPad and iPhone. In late 2017 I spent another month abroad, but this time I took a slightly different approach. I opted to travel much lighter with only an iPad and iPhone, skipping from country to country through France, Italy, Czech Republic, Germany and then back through France on my return journey. Both holidays provided the perfect opportunity for me to experiment with smarter working. Challenges of Smarter Working I’m incredibly interested in developing smarter working methods, identifying cultural boundaries and exploiting the collaboration tools we have at our disposal, especially those that can be deployed quickly and managed in the cloud, offering ultimate flexibility, resiliency and security. Prior to my first holiday, I considered my main aims and challenges for working smarter while I was away: The Hours I Work - I want to be able to work the hours of my choosing and from a location that suits me. For example, I’m very much a morning person; therefore, tend to grapple with more complex work-related issues at 5am when there are no distractions, but I respect that others in the team work in different ways and at different times. Office Communication - There will be the obvious managerial challenges and of course issues with scheduling; however, every effort will be made to attend video conference calls that have already been planned; our Sales and Marketing weekly catch-up calls being a perfect example of this. Key Decision Making - Team management and engagement may present a challenge, especially if important decisions need to be made during times that I’m not available; something that will need to be managed very carefully. Working Day - The plan is to work four to five hours on a typical ‘split’ day; however, there will be days that I make myself completely available, or unavailable, which will likely be influenced by visits from family and friends, weather conditions and work emergencies. Life and Work Balance - I plan to make myself available at specific times and also to delineate periods for family and friends (and dogs Daisy and Marvin); how my family will react to this is another matter! Being disciplined and knowing when to switch off and when to make myself completely unavailable will be a considerable challenge. Embracing Technology - An Integrated Approach I wondered if an integrated approach was the way forward; working smarter to choose when and where work-related activities are conducted. I’d read that this approach can foster trust, promote creative thinking and - more importantly - help employees integrate (not balance) their work and personal lives more effectively. Overall, improving their wellbeing. This flexibility usually makes them happier, healthier and more productive - something we’ve witnessed first-hand. So what did this mean for me? The plan was to work as a ‘split’ day, trying to work between four and five hours; 06:00 (05:00 UK) - Quick swim, breakfast, and coffee 06:45 (05:45 UK) - Four hours work, available via audio, video and instant messaging (planned strategic works) 10:45 (09:45 UK) - Out with dogs for a walk or run (perhaps call into a café) 13:00 (12:00 UK) - Holiday time (unavailable) 18:00 (17:00 UK) - One hour work, available via audio, video and instant messaging (catch up activities and planning) 19:00 (18:00 UK) - Holiday time (unavailable) I used cloud-based tools during the working holidays; primarily Cisco WebEx, and Microsoft Office 365/ Dynamics 365 (CRM, Excel, PowerPoint, SharePoint, and Word). For microblogging and social media, I took advantage of the usual suspects including LinkedIn and Twitter; however, I also used some of the automation and social influence/intelligence tools used by our marketing team, such as Hootsuite and Lissted; all tools were 100% cloud-based. I found whilst having secure, cloud-based collaboration tools at my fingertips made it easier to communicate, it also encouraged me to check my smartphone frequently. For example, I found myself following up on emails as soon as I received them, rather than addressing them at the end of the day as originally planned. It got me thinking. Technology makes this possible; however, it’s only half the equation. Implementing and refining a framework that suits flexible workers and encourages cultural change within the team is just as important. In fact, it’s sometimes the most difficult challenge to overcome. Is Smarter Working the Same for Everyone? I wondered if my experience of smarter working was the norm. I decided to reach out to a number of contacts to get a better idea of what smarter working means to them. Stuart Lynn is an independent business advisor, having held roles at Sage and the University of Sunderland. Stuart said: “Building a service Chatbot is one great example of how I used technology to work smarter not harder. Mass call events such as payroll year end put a high demand on telephone-based support departments. These events present a challenge for most businesses as it’s difficult and costly to scale knowledge and resources effectively in order to maintain high levels of service. Historically, customers would have to wait on the phone for an excessive amount of time to speak to a telephone-based agent for answers to often simple questions. This inevitably resulted in satisfaction levels dipping considerably and despite offering an online knowledge base customers tended not to use it. Introducing an experimental Chatbot and a small amount of machine learning to provide an innovative conversational interface for the most frequently asked questions considerably changed user behaviour. Customers were more likely to use the conversational interface and they started to self-serve. This delivered massive benefits to the business as the pressure was eased on telephone-based agents allowing them more time to deal with more complex issues. Queue times were reduced, and service levels increased. This also delivered benefits to the customer as they no longer have to wait in a queue to get answers to their questions, which in turn delivered enhanced customer satisfaction ratings. Cultural barriers behind changing to working smarter is also an interesting area to consider. A lot of education is still required to change the opinions of companies and managers stuck in the past who feel that someone has to be sitting in front of a desk for 8 hours a day to be productive. This rubs off on the employee, who in turn feels they can only be productive and of value to their manager if they go into the office to show \"a presence\". I believe it comes down to a fundamental trust issue. If the manager can\'t physically see their employee, they assume they aren\'t working. This perception needs to change. When I started working from home, I actually had a real problem with discipline in that I worked on and on, way into the night. Leaving the office, on the other hand, provided a natural break.” James Tennant, Founder of Converge, a leading business community and media platform said: \"I set up a business to try and make as much time for myself as possible, so I could spend more of it doing the things I enjoy, and less of it spent in an office. I\'m also a big fan of travelling, something that\'s difficult to do as much as I would like when you\'re running a business, working from a fixed location in the traditional 9-5 way. By implementing flexible working, I\'m able to travel and work. There\'s no longer a choice that has to be made between doing one or the other, which is great. And for anyone that thinks that if you or your staff are not at the office that no work gets done, I believe you can be just as hardworking and efficient working flexibly, as you are working in an office. If anything, I believe I work harder and more enthusiastically. Fortunately, with software and apps like Zoom, Skype, and Slack to name but a few, as well as smartphones helping us to do more and more “on the go”, it\'s getting easier to work from anywhere. Staying in touch with clients and staff is relatively simple now, no matter where you\'re based, as long as there\'s reasonably quick internet around. The more I\'ve embraced flexible working, the more I\'ve enjoyed what I do. And I\'ve noticed no detrimental effect on my business either.\" Nick Johnson, Managing Director of Precept, The Brand People said: \"I wish I had £1 for every time I’ve said “we should all be working smarter, not harder” over the last 8 years. And while it’s easier said than done, technology is making it easier. Much easier in fact. Come to think about it, without knowing it I’ve adopted a boat-load of apps over the last few years that have hugely increased my productivity on a personal level. From my iPhone or MacBook I can access my Teux Deux app for managing daily tasks, Evernote for notes and ideas, Pinterest for research and Audible for my ebooks. Even the marginal gains in time-saving from disruptive services such as Xero and Receipt Bank have had a really positive impact. I rarely switch off from work, it’s my hobby just as much as it is my business. So being able to switch into work mode while out of the office and out-of-hours is really important. And spending a lot of time working remotely from our London office over the last few years has made smarter working even more important. As such, I’ve been working towards having as much information available at my fingertips, on my iPhone. Using a London trip as an example: From my mobile, I can book my train tickets and hotel, check in and log any expenses. Request an Uber or pay for the tube, book a meeting room, attend a video call, access files on Dropbox, take meeting notes, communicate with the team via email or instant messenger and set actions. I can even access our accounts and business banking, view and edit spreadsheets and make payments. In fact, there aren\'t many of my day-to-day tasks that can’t be tackled on my mobile. I can even access the studio’s CCTV remotely, to spy on the team while I’m away! ;-) We’ve made similar strides throughout the business in recent years by embracing new technology. Which is relatively easy for us to do, given the nature of our business. But surely smarter working is a hot topic in any boardroom? If not, it should be. And it shouldn’t be a hard sell either, when any time and cost saved in streamlining workflows and processes goes straight to the bottom line. Maybe smarter thinking is one of those topics we’re all aware of but seem to do little about. Google wrote a great article on this with regards to Digital Transformation recently. Which brings me back to the phrase “we should all be working smarter, not harder”. Do the smart thing\". Smarter Working Barriers Prior to this experiment, I identified some key challenges. My thinking was related to ‘escaping’ from work, but in fact, I encountered very few problems related to keeping in touch and remaining productive. Upon reflection, the main challenge I had to overcome was not related to productivity, or team morale, or even communications for that matter. It was knowing when to switch off and make myself ‘completely’ unavailable and out of contact. I made a concerted effort to switch off during allotted downtime, with a view to making much more time for R&R on my working holiday. Communicating over video wasn’t always perfect; however, I think it’s fair to say that issues weren’t necessarily related to the applications I had been using. Moreover a result of terminating equipment in the UK, poor 3G coverage in France, or dips in internet performance (especially in mountainous areas when using satellite). For the second holiday (sorry, experiment) I replaced my Mac with an iPad. I wondered whether the trade-off for freedom and portability would prove too restrictive, and/ or whether workarounds would become a limiting factor, and actually hinder productivity. I didn’t have any issues with this at all but I accept this could be down to the individual. Benefits of Smarter Working It’s fair to say that I enjoyed many aspects of this experience. A factor I didn’t anticipate evaluating in any great detail is that of family life. During the trip, without being prompted, my other half, Helena, asked: “Will you be as relaxed and as easy to live with when at home and not in the south of France?” She had noticed a change in my behaviour (for the better). This has even caused me to question living in the UK full time; however, I guess that’s only a question I’d be able to answer if I were to remove the holidaying element entirely and perform a similar experiment over a longer period of time, perhaps three months or so. I revisited the list of key challenges I put together at regular points of the experiment. I also considered the positives. From my experience, here are my top 3 benefits of smarter working: Picturesque Productivity - The first thing I noticed about being removed from the office environment was my ability to think more abstractly. The beautiful and quiet surroundings meant that I was able to focus on some of the more pressing strategic challenges, which have become increasingly important as Forfusion’s growth has continued to accelerate. I had more time to spend on the business strategy and completed tasks that are made difficult when facing day to day distractions in the office. Communication - Everyday communications were a lot easier than I had envisaged. I had been working very much as I do when in the UK office; relying on instant messaging (IM) for quick, ad hoc updates and using video/web conferencing for more involved meetings and/or when content sharing was necessary. The on-the-go office - In order to make my life easier (and for testing purposes) I had been using an array of social media and productivity tools; both on-premises and cloud-based products, primarily from Cisco and Microsoft. Applications such as Webex, and Skype for Business (Microsoft Teams) as well as social apps such as LinkedIn and Twitter had proven invaluable; they allowed me to collaborate reliably and securely on multiple devices; including my Apple Mac, iPad and iPhone. Is Smarter Working for You? Overall, I have really enjoyed the whole flexible working experiment. For the most part, I enjoyed a reliable experience communicating across all media, both with team Forfusion and customers, which was extremely reassuring. I really appreciated the freedom and flexibility. Not only in terms of the hours and days I was able to work, but also the locations. I had been able to work from the poolside, the mountains, the coast; in fact, just about any place of my choosing. I encourage you all to find out how Forfusion can help your organisation embrace flexible working while maintaining a collaborative working culture. This can be achieved in part by determining your company’s security policies and department or function specific use cases, and then by selecting and integrating market leading security tools to help you meet your objectives. Posted By Steven Forrest Share article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Industry experience Having worked in technology, engineering and business consulting for over 20 years, I’ve gained invaluable experience in both private and public sector industries. I’ve architected complex designs, technology road-maps and risk mitigation strategies, for some of the largest blue-chip companies in the world. More recently, I’ve been responsible for managing and executing a company acquisition, as well as developing the associated earn out mechanics. Background Prior to life in the commercial world, I spent my time working for the armed forces in some of the most hostile places on earth. Whilst serving, I worked extensively with computer networks, as well as designing blast walls to absorb rocket energy. I also worked as a specialised military diver and spent half my life underwater searching for dead bodies and other unpleasant things. To let off steam I spent much of my time on the judo mat and in the boxing ring, and in fact, participating in any physical and mental challenge that presented itself. Favourite quote This quote really resonates with me, as I feel it represents one of our most powerful core values, integrity. “A lot of people are afraid to tell the truth, to say no. That\'s where toughness comes into play. Toughness is not being a bully. It\'s having backbone.” Robert Kiyosaki Other interests Now that my judo and boxing days are over, I still like to keep fit by running and attending the gym. Aside from this, I love fine wine and France, as well as spending time with my crazy boxer dogs and my very patient girlfriend. I also enjoy reading books on business strategy and pursuing further studies to broaden my knowledge in this weird and wonderful world. Share profile Share profile Blog The latest news and insights Go to blog Secure Workplace by Anthony McMenzie 29.05.18 GDPR What Does \'Good\' Actually Look Like? Are you GDPR compliant? Discover what an organisation in good shape looks like and how to seize the opportunities that GDPR presents. Read article Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2020 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Insight Fiona Inglis - Transforming Business, Career and Lifestyle. by Steven Forrest Book Consultation Simply enter your details below and we’ll contact you to arrange your free 30 minute consultation. Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now Joining Forfusion in 2015, Business Support Executive Fiona Inglis has experienced a lot of change over the past five years; Not only for the business, but from a personal perspective too. Below, we discuss careers, Forfusion’s growth and future plans, as well as the positive impact of the Forfusion gym membership and other benefits. Could you outline a little of your background and how you came to Forfusion? I’ve worked in the technology sector for a significant portion of my career, initially in Scotland for a national firm. This mainly consisted of customer service but grew into a supporting manager position under the Director, travelling to our offices up and down the country, checking on processes and administrative operations. I was extremely grateful to be granted a transfer when relocating to Newcastle but was starting to feel a little disillusioned and desired a fresh challenge. A relevant role came up for me nearby at Forfusion and, having heard great things about the company, I applied. As the old saying goes, time flies when you’re having fun. I’ve just had my fourth anniversary here and I still love coming to work every day. It’s great to work in the technology sector. I’m not overly technical, but I like to learn how things work. I’m happy to have a technical consultant explain to me the benefits of some of the technology we provide for our clients. And that’s one of the great things about Forfusion, the technical guys can take this stuff and explain it to you on a human level to help you understand. In your role as Sales Support Executive, what does a typical day at Forfusion look like for you? There isn’t a typical day I suppose, things can sometimes drop onto my desk at the drop of a hat! I’m usually an early riser and, because we have a flexible working policy here, I can sometimes be in the office between 7 or 8 in the morning. This all depends on what gym classes are on that day. As a key company benefit, we get a free gym membership for the CBX Gym downstairs, here at Cobalt and it’s completely changed my outlook on keeping fit and healthy. As far as my role goes, it mainly covers admin and sales support but has branched out a bit in recent times. We’re working in more sectors than ever, with ever-increasing international reach, so I also sort a lot of the logistics for when our engineers are on client site. So, the business has changed somewhat during your time? Definitely. Headcount was less than 30 when I joined, I think we’re at around 50 now, with quite a few coming through the door in 2019. There are more accounts and projects to support and an extra office down South. We’ve moved office in Newcastle, too. We were in a bit of a cupboard when I joined, with around 12 desks or so. It’s been fascinating to watch the company grow and I really can’t envisage it not getting even bigger in the coming years. You mention previously that Forfusion provides a gym membership to employees. What impact has this had on your lifestyle? Were you particularly active before this? If I said I was active before this, I’d be telling a bit of a white lie! I had a gym membership back in Scotland when I was about 21, but I never went, there was always a convenient excuse! Now, in my 40’s, I’ve never felt healthier and fitter. The positive impact on myself doesn’t just stretch to physical benefits, it’s done the world of good for my confidence, too. I’m a chatterbox in familiar surrounding like the office, but generally quite a shy person. Attending the gym classes have allowed me to feel more at ease in unfamiliar settings. The early Friday morning bootcamps can be a little brutal, mind! What other aspects do you particularly enjoy about working at Forfusion? Either benefit or culture specific. As well as the free membership and healthy snacks in the office, Forfusion also offers Vitality Health Insurance that rewards and encourages employee’s healthy lifestyles. But, without being cliché, I would have to say my favourite perk is a caring environment where you’re comfortable enough to ask for more perks. Ideas are always acknowledged and considered. The atmosphere is great too. Work hard, play hard. There’s a real balance where we do have our heads down at times, but we also have our Friday afternoons with bingo, pizza and the odd beer! I don’t really know if it falls into the culture or benefit category, but the flexibility Forfusion offers is a huge plus and I know this resonates across the team. When I had a family emergency, my management went the extra mile to ensure I could work remotely in Scotland until everything was sorted. I’ll forever be grateful for that. It’s cool to work for a company that continually strives to improve the employee experience. To discover more about the Forfusion culture, and to see our latest vacancies, please visit the Forfusion Culture & Careers section. You can also learn more about other members of the Forfusion family, including David McDonnell and Aaron Binnersley, here. Posted By Steven Forrest Share article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! ', 'layout' => '', 'url' => array( [maximum depth reached] ) ), 'User' => array( 'password' => '*****', 'id' => '13', 'role_id' => '4', 'username' => 'niall', 'name' => 'Niall Cafferkey', 'first_name' => 'Niall', 'last_name' => 'Cafferkey', 'email' => 'niall.cafferkey@forfusion.com', 'website' => '', 'activation_key' => '8946980a971c82615f06a9090de7fcac', 'image' => null, 'bio' => null, 'status' => '3', 'updated' => '2019-09-18 12:21:08', 'updated_by' => '1', 'created' => '2019-05-22 14:25:02', 'timezone' => '', 'created_by' => '1' ), 'AuthorNode' => array( 'id' => '26', 'parent_id' => null, 'user_id' => '1', 'title' => 'Steven Forrest', 'slug' => 'steven-forrest', 'body' => '', 'excerpt' => null, 'status' => '1', 'mime_type' => null, 'comment_status' => '1', 'comment_count' => '0', 'promote' => false, 'path' => '/about/team/steven-forrest', 'terms' => '', 'sticky' => false, 'lft' => '3', 'rght' => '4', 'visibility_roles' => '', 'type' => 'team', 'publish_start' => null, 'publish_end' => null, 'updated' => '2020-11-24 10:39:50', 'updated_by' => '1', 'created' => '2018-05-15 12:20:18', 'created_by' => '1', 'author_id' => '0', 'is_leadership_team' => '1', 'plain_text_content' => ' Steven Forrest, Chief Executive Officer at Forfusion ExpertiseServicesInsightsCase StudiesContactSearch Expertise CollaborationIntelligent WorkspaceEnterprise NetworkingData Centre & CloudSecure WorkplaceServices Consulting ServicesTechnical ServicesProject ServicesManaged ServicesInsights GuidesWhite PapersCase StudiesContactSearch HomeAboutTeamSteven Forrest Leadership Team Steven Forrest Chief Executive Officer Email Call +44 (0) 191 500 9100 Profile Bio Areas of responsibility within Forfusion As Chief Executive Officer I’m responsible for setting the strategy, culture and governance across the entire company – I lead Forfusion\'s team on a mission to transform business, together. Industry experience Having worked in technology, engineering and business consulting for over 20 years, I’ve gained invaluable experience in both private and public sector industries. I’ve architected complex designs, technology road-maps and risk mitigation strategies, for some of the largest blue-chip companies in the world. More recently, I’ve been responsible for managing and executing a company acquisition, as well as developing the associated earn out mechanics. Background Prior to life in the commercial world, I spent my time working for the armed forces in some of the most hostile places on earth. Whilst serving, I worked extensively with computer networks, as well as designing blast walls to absorb rocket energy. I also worked as a specialised military diver and spent half my life underwater searching for dead bodies and other unpleasant things. To let off steam I spent much of my time on the judo mat and in the boxing ring, and in fact, participating in any physical and mental challenge that presented itself. Favourite quote This quote really resonates with me, as I feel it represents one of our most powerful core values, integrity. “A lot of people are afraid to tell the truth, to say no. That\'s where toughness comes into play. Toughness is not being a bully. It\'s having backbone.” Robert Kiyosaki Other interests Now that my judo and boxing days are over, I still like to keep fit by running and attending the gym. Aside from this, I love fine wine and France, as well as spending time with my crazy boxer dogs and my very patient girlfriend. I also enjoy reading books on business strategy and pursuing further studies to broaden my knowledge in this weird and wonderful world. Share profile Share profile Blog The latest news and insights Go to blog Secure Workplace by Anthony McMenzie 29.05.18 GDPR What Does \'Good\' Actually Look Like? Are you GDPR compliant? Discover what an organisation in good shape looks like and how to seize the opportunities that GDPR presents. Read article Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2020 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. 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Full Name*Email Address*Company*Job Title*I would like to recieve the latest news and insights from Forfusion.Book now Here at Forfusion, we’re always looking at how new technology can help businesses improve their efficiency and productivity in the digital workplace. It’s how we help them stay competitive in a fast-paced industry. With 2020 just beginning, we decided to explore some of the exciting new trends that we can expect throughout the year. The Internet of Things The Internet of Things is growing rapidly each year as more and more connected devices are joining the network. 2019 saw many households transform into ‘smart homes’ with the integration of smart security devices, voice assistants like Alexa and Google Home, video doorbells and smart plugs. This year, it’s predicted that the number of worldwide connected devices will reach a staggering 20.4 billion, due to the growing number of businesses who are beginning to realise the productive and cost-effective benefits of IoT. According to the Telegraph, 29% of the world’s organisations have already adopted the IoT, while 67% of its adopters say that their connection is critical to their business’s performance. Companies are saving money with devices like motion sensor lights and smart thermostats, while smart CCTV cameras and locks are strengthening security. The retail sector, in particular, is benefiting, thanks to the IoT’s ability to facilitate inventory management. Where non-IoT, cloud-based inventory systems can already log lots of useful product information – such as stock levels, expiration dates and item location – IoT systems can log even more. IoT product tags can hold information about temperature, object damage and beyond, while built-in GPS makes products even easier to locate. It won’t be long before this method of inventorying becomes the norm for all retailers. Edge Computing The rise of IoT is driving the adoption of Edge computing techniques. Rather than transmitting information from a device to a data centre, Edge computing involves processing data locally, either on the device itself or at a nearby server or computer. This is especially useful for sectors that require instant, real-time responses such as the processing of patient records in health care and instant account updates in finance. Instead of transmitting to a server that’s thousands of miles away, Edge data only needs to travel a short distance, thus drastically reducing the device’s latency and bandwidth usage. 5G Major network providers like Vodafone, EE and O2 have already welcomed 5G to a number of UK cities, but plans are already in place to see that number expand. Just like 4G replaced its predecessor 3G, 5G will follow in its footsteps. With its ultra-fast speed and more stable connection, 5G will not only improve the connectivity of our personal devices, it will provide countless opportunities to adopt and expand IOT solutions. While consumer adoption rates will mostly be dictated by the availability of 5G-capable user devices, initial benefits and innovations are much more likely to be driven by businesses taking advantage of the technology. The healthcare sector, for example, is constantly advancing, so its data usage and transfer-needs are always increasing. With 5G, the industry will have the capabilities to be able to handle these huge volumes of data instantaneously. Its low latency and stability will improve the reliability of life-saving technology like robotics and telemedicine. As for the Finance industry, 5G will help broaden the range of services that can be delivered; instant data transfers, wearable payment technology and AI financial recommendation software can all be made possible. Whatever industry you’re in, 5G will be improving its competencies in some way, whether it’s simply strengthening communication between employees or introducing revolutionary experiences like virtual reality and augmented reality. Face Recognition Face recognition is nothing new; airports have used it for years, Apple has implemented it into the most recent iPhones and we see it all the time in Facebook’s ‘suggested-tags’. However, as AI technology develops further, face recognition is becoming more accessible and affordable for businesses to implement into their own services. For example, security systems are harnessing the technology to provide better detection and prevention capabilities. Retailers are able to use face recognition in their CCTV cameras to detect when a known shoplifter enters the store, while the technology can provide an extra layer of authentication in account logins and building entrances. It’s not just security that can benefit from face recognition. IoT devices can implement technology in order to ‘see’ the environment around them. Some healthcare devices, for instance, have the ability to scan a patient’s face and diagnose diseases based on that scan. Similarly, the manufacturing industry could reduce hazards by using ‘seeing’ machinery that detects employees’ whereabouts on the shop floor. The more technology is advancing, the more it’s matching complex human capabilities. Voice Assisting With the popularity of voice assistants like Alexa, Cortana and Siri constantly rising, chatting to robots is becoming a norm for us all. They’re already incredibly intelligent, but they’re still prone to frustrating mistakes, like calling John when we asked for Joan or turning the volume up when we asked for it down. In the upcoming years, however, we expect to see these mistakes drastically reduced - thanks to the development of Natural Language Processing (NLP). NLP is the technology that all voice assistants use to understand, interpret and generate human language. Its capabilities depend on the amount of unstructured data that’s available for the software to manipulate. The more users that engage with voice assistants, the more data they’re able to acquire, which is why the technology gradually gets better over time. Soon, it’s expected that human-to-robot interaction will be as seamless as natural conversation, with voice assistants having the ability to interpret features like sarcasm, implied meaning and slang. As the data and conversation abilities of voice assistants progress, it’s also expected that their knowledge will broaden too. Assistants can already answer endless questions, from “What is used to treat pneumonia?” to “What is the population of St. Lucia?”, but they don’t actually have any real skill or knowledge behind their answers – they’re simply regurgitating information found by search engines. To improve this, experts are beginning to tailor the software to their specific sectors, just like Do Not Pay, the world’s first robot lawyer has done. With this advancement, it’s likely that the use of voice assistants in businesses will grow, particularly in industries where it isn’t practical to push buttons or type, such as manufacturers who are wearing safety gloves or healthcare professionals who are too busy operating on a patient. If you’re looking for new ways to future-proof your business, our friendly team of experts can help. By listening to the needs of each company we work with, we’re able to deliver IT solutions to meet specific requirements and expectations, helping you realise your full, productive potential. Posted By Ian Musgrave Share article Blog Related news and insights Go to blog Insight by Steven Forrest 02.09.19 5 Reasons to Modernise Your Data Centre Business owners who fail to modernise put themselves at serious risk of losing out to competitors. Read article Insight by Steven Forrest 21.06.19 4 Essential Ways to Retain Business in the Retail Sector Does retaining business in the retail sector seem daunting in an era of digital transformation? Find out how to get it right. Read article Arrange your 30-minute consultation Transform your business today Book a consultation Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2021 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. 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', 'layout' => '', 'url' => array( [maximum depth reached] ) ), 'User' => array( 'password' => '*****', 'id' => '2', 'role_id' => '4', 'username' => '', 'name' => 'Test Admin', 'first_name' => 'Test', 'last_name' => 'Admin', 'email' => 'domains@precept.co.uk', 'website' => null, 'activation_key' => '19e5492849065f5356e7a725084660e3', 'image' => null, 'bio' => null, 'status' => '1', 'updated' => '2019-09-18 12:21:12', 'updated_by' => '1', 'created' => '2017-11-12 19:25:48', 'timezone' => '0', 'created_by' => '1' ), 'AuthorNode' => array( 'id' => '29', 'parent_id' => null, 'user_id' => '1', 'title' => 'Ian Musgrave', 'slug' => 'ian-musgrave', 'body' => '', 'excerpt' => null, 'status' => '1', 'mime_type' => null, 'comment_status' => '1', 'comment_count' => '0', 'promote' => false, 'path' => '/about/team/ian-musgrave', 'terms' => '', 'sticky' => false, 'lft' => '7', 'rght' => '8', 'visibility_roles' => '', 'type' => 'team', 'publish_start' => null, 'publish_end' => null, 'updated' => '2020-11-28 06:31:00', 'updated_by' => '6', 'created' => '2018-05-15 15:06:13', 'created_by' => '1', 'author_id' => '0', 'is_leadership_team' => '1', 'plain_text_content' => ' Ian Musgrave, Chief Technology Officer at Forfusion ExpertiseServicesInsightsCase StudiesContactSearch Expertise CollaborationIntelligent WorkspaceEnterprise NetworkingData Centre & CloudSecure WorkplaceServices Consulting ServicesTechnical ServicesProject ServicesManaged ServicesInsights GuidesWhite PapersCase StudiesContactSearch HomeAboutTeamIan Musgrave Leadership Team Ian Musgrave Chief Technology Officer Email Call +44 (0) 191 500 9100 Profile Bio Areas of responsibility within Forfusion As Chief Technical Officer I’m responsible for defining our technical strategy and culture. My role encompasses vendor and product alignment, engineering capability and strategic partner selection. Industry experience Since leaving the RAF in 2005, I’ve worked for some of the largest SI’s and technology vendors in the world. This afforded me a fascinating insight into how IT worked or rather didn’t work, in some of the UK’s largest commercial and public sector organisations. I specialised initially in network and security infrastructure, gaining a solid understanding of the importance of the network as an enabling platform for delivering world-class applications and collaboration services. As the world moves towards the third Platform of IT; where mobility, cloud, big data and social platforms are going to play a huge part in shaping all of our futures, I try to ensure Forfusion’s strategic partners are aligned on the same journey and have solutions to match our customers\' expectations. Background I developed a passion for technology during a 14-year career as an Electronics Engineer in the RAF, working on everything from valve driven amplifiers (yes valves!) to the latest solid state, microprocessor powered radar systems. The RAF allowed me to experience first-hand how powerful today’s modern integrated systems can be; at the heart of it all, digital computers providing critical real-time information to save lives and keep the nation secure. Favourite quote “Before you judge a man, walk a mile in his shoes. After that who cares? He’s a mile away and you’ve got his shoes.” Billy Connolly One of my all-time heroes and so much more than a comedian. Now sadly suffering from Parkinson’s disease I saw him live last year, and it was inspirational to see someone so clearly robbed of their on-stage physical exuberance, still able to elicit side-splitting laughter through his warmth, intelligence and wit. Other interests As a father of three, my leisure time is at somewhat of a premium. So, when not performing the role of chauffeur, butler, UN peacekeeper or cat herder, I like to try and keep fit either down the local gym or by playing football. I also enjoy the odd round of golf – only when the weather is good, mind. Finally, I find reading is a great way of relaxing, so I try and end the day with a few pages of John le Carre or Tom Clancy. Share profile Share profile Blog The latest news and insights Go to blog Secure Workplace by Anthony McMenzie 29.05.18 GDPR What Does \'Good\' Actually Look Like? Are you GDPR compliant? Discover what an organisation in good shape looks like and how to seize the opportunities that GDPR presents. Read article Sign up to the mailing list Keep up to date with the latest news, insights & events Join mailing list Expertise Collaboration Intelligent Workspace Enterprise Networking Data Centre & Cloud Secure Workplace Services Consulting Services Technical Services Project Services Managed Services Knowledge GuidesWhite PapersCase Studies Industries FinancePublic SectorRetailLegal Company AboutBlogCareersContactPolicies & Statements Social LinkedIn Twitter © Forfusion 2020 | Designed and Built by Precept × Mailing List Signup Confirm Subscription We want to make sure we\'ve got your correct email address. Please check your email and click the link we\'ve sent to confirm your subscription. × Mailing List Signup Subscription Confirmed Thanks for taking the time to confirm your subscription. We look forward to keeping in touch with you! 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Blog A collection of industry insights and business news to keep you up to date with the latest thinking and how we can help your business put thought into action.
Simply enter your details below and we’ll contact you to arrange your free 30 minute consultation.
Forfusion expands its Digital Workspace portfolio partnering with Login VSI
Forfusion is pleased to announce its strategic partnership with BrightCloud Group.
Learn more about Customer Experience Management (CEM or CXM), from the definition of what it is, to what it includes and how to measure its success.
Forfusion examines the modern-day flexible working environment, the challenges and benefits of the digital workplace and how to work smarter.
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